Terms & Conditions

Once you have submitted the order and payment information, it is considered a binding contract and the service will be provided according to the price and processing period advertised on the website. In case our consultants recommend a different service and you provide a written confirmation of the change, and the service is of a lower price than the one originally ordered, the difference will be refunded to your credit card. In case the service is provided with an error in the client’s details, or type of the service, or the processing period, and the original information was provided by the client fully and correctly, 100% of the service price will be refunded to your credit card.

Need help? Customer care consultants are standing by.
Call us 7.495.665 5424 or US and Canada toll free 1 800 324 0492.
You can also send us an e-mail message and we will get back to you within the following business day.

Please note that our working languages are English and Russian.

The Russian visa support is provided according to the requirements of the Federal Law of the Russian Federation No. 115. The service cost includes all the required official fees needed for the processing the visa support at the local office of the FMS or MFA by a Russian legal entity.