Customer Service

This site is presented to you by Complete Visa Center – a division of ISCtravel.com, visa specialists for Russia & CIS (former Soviet republics), since 1991. IntelService Center is the #1 visa support processor for Russia and the CIS. We cooperate closely with Ministries of Internal and Foreign Affairs of the Russian Federation and process over 2000 visa applications weekly. You can count on our experience and superb customer service.

If you have a question concerning Russian / CIS visa please make sure to check our Frequently Asked Questions sections. Otherwise, please choose the most convenient way for you to contact us.

Please note that our working languages are English and Russian.

Contact us over the phone:

European Customers: 7 495 665 5424 US Customers: 1 800 324 0492
Helpline is open until 5PM ET

Contact us via e-mail:
You can send us an e-mail message and we will get back to you within the following business day.

For local assistance with your visa application and documents delivery to Russian Embassies or Consulates use the following Authorized Visa Agents in your region.

Are you a travel or a visa expediting agency? We have special rates and services for you!
Click here to leave your info so that we can contact you or call at 1 800 324 0492 US / 7 495 665 5424EU and we will tell you how we can serve you.

Our offices are located at:

European Office Address and Business Hours

North American Office Address and Business Hours


Need help? Customer care consultants are standing by.
Call us 7.495.665 5424 or US and Canada toll free 1 800 324 0492.
You can also send us an e-mail message and we will get back to you within the following business day.

Please note that our working languages are English and Russian.



The Russian visa support is provided according to the requirements of the Federal Law of the Russian Federation No. 115. The service cost includes all the required official fees needed for the processing the visa support at the local office of the FMS or MFA by a Russian legal entity.